Authorization

I confirm that I own, manage, or am authorized to request work on the device, account, network, software, or property listed above. I authorize Tech Brothers to inspect, troubleshoot, configure, repair, install, remove, or test items reasonably related to the service request.

Data and Backups

I understand that computer service can involve risk of data loss, file corruption, failed updates, malware damage, storage failure, or other issues that may already exist before service begins. I am responsible for backing up important files, photos, passwords, licenses, business records, and other data before service.

Existing Issues and Third Parties

I understand that Tech Brothers is not responsible for pre-existing damage, failing hardware, corrupted files, malware, unsupported software, account lockouts, ISP outages, cloud provider outages, manufacturer defects, or other third-party problems outside its control.

Payment and Guarantee

I understand that Tech Brothers and I will agree on the exact price before scheduling and that service pricing will never be based on the duration of the visit. Payment may be made using any method accepted by Tech Brothers at the time of service unless otherwise agreed in writing. If Tech Brothers does not make meaningful progress toward solving my problem during the visit, Tech Brothers will refund the service fee I paid for that visit. The money-back guarantee covers the service fee only and does not cover parts or third-party costs.

Limitation of Liability

To the fullest extent permitted by law, Tech Brothers' total liability for this service visit is limited to the amount paid for this specific visit or service. This limitation does not apply to liability that cannot legally be limited, including gross negligence, intentional misconduct, or other rights that applicable law does not allow a business to waive.