Last updated
July 25, 2026
These terms are a practical starting point for a small IT service. They should be reviewed by a licensed attorney in your state before you rely on them as your final legal agreement.
Service terms
Service Terms & Authorization
These plain-language terms explain what customers authorize when requesting help, how payment works, and how we handle common device, data, and troubleshooting risks.
Printable copy
Need a signature before a visit?
Use the printable authorization form for in-person service calls.
Open Printable Form1. Authorization to Work
By requesting service, the customer confirms that they own, manage, or are authorized to request work on the device, account, network, software, or property involved. The customer authorizes Tech Brothers to inspect, troubleshoot, configure, repair, install, remove, or test items reasonably related to the service request.
2. Customer Data and Backups
Computer service can involve risk of data loss, file corruption, failed updates, malware damage, storage failure, or other issues that may already exist before service begins. The customer is responsible for backing up important files, photos, passwords, licenses, business records, and other data before service.
Tech Brothers will make reasonable efforts to avoid unnecessary data access and will not intentionally review personal files beyond what is reasonably needed to perform the requested work.
3. Existing Problems and Third-Party Services
Tech Brothers is not responsible for pre-existing damage, failing hardware, corrupted files, malware, unsupported software, account lockouts, ISP outages, cloud provider outages, manufacturer defects, or other third-party problems outside our control.
4. Estimates, Payment, and Scheduling
Pricing estimates are based on the information available before service. Tech Brothers and the customer will agree on the exact price before scheduling. Service pricing is never based on the duration of the visit. Payment may be made using any method accepted by Tech Brothers at the time of service unless otherwise agreed in writing.
5. Money-Back Guarantee
If Tech Brothers does not make meaningful progress toward solving the customer's problem during a service visit, Tech Brothers will refund the service fee paid for that visit. The guarantee covers the service fee only; it does not cover parts, third-party fees, customer-caused damage, issues outside the requested scope, or problems caused by services, software, hardware, or accounts outside our control.
6. Limitation of Liability
To the fullest extent permitted by law, Tech Brothers' total liability for a service visit is limited to the amount the customer paid for that specific visit or service. This limitation does not apply to liability that cannot legally be limited, including gross negligence, intentional misconduct, or other rights that applicable law does not allow a business to waive.
7. Practical Data Handling
We collect only the contact and service information needed to schedule and perform work. We keep service notes only as long as reasonably needed for customer follow-up, records, and business operations. We do not sell customer information.
Short Version
- Back up anything important before service.
- Make sure you are authorized to request work on the device or network.
- Some problems come from pre-existing damage, failing parts, malware, or third-party services.
- Pay using an accepted payment method.